Question 1

What types of energy storage systems do you offer?

Accepted Answer

We provide complete battery energy storage systems (BESS) including C&I energy storage cabinets, residential ESS, utility-scale BESS, and mobile EV charging robots.

Question 2

Do you provide turn-key solutions?

Accepted Answer

Yes. We offer complete turn-key solutions including system design, equipment supply, installation, commissioning, and O&M support.

Question 3

Can you customize solutions for our specific needs?

Accepted Answer

Absolutely. Our engineering team can customize BESS capacity, voltage, cabinet layout, BMS/EMS software functions, and communication protocols.

Question 4

What certifications do your products have?

Accepted Answer

All our products are CE, UL, and ISO certified. Our BMS system has passed IEC 62619 and IEC 61508 safety standards.

Question 5

What is the typical lead time for orders?

Accepted Answer

Standard products have a lead time of 4-6 weeks. Customized solutions typically take 8-12 weeks depending on complexity.

Question 6

What is the warranty policy?

Accepted Answer

Our energy storage systems come with a 5-year warranty for BESS cabinets and 3-year warranty for mobile charging robots.

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